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We offer various service level options to suit all of our customer needs  that cover a wide range of equipment from passenger lifts, goods lifts, dock levellers, chair lifts, escalators to dumb waiters, etc.
Lifts, as with all machinery, require regular servicing. Preventative maintenance will help to keep your
equipment in optimum condition, leading to fewer breakdowns and improved reliability  We offer a free of charge survey to determine the type of maintenance package that best suits your needs.                                “Whatever the type or make of your lift, we have the expertise to maintain it!”

Key Benefits……

  • Contract Options –We offer various Service contracts that can cover Regular Inspections, Parts & Labour, Testing, & annual Risk Assessments. Contracted customers benefit from quicker response times and lower charges. It’s fine If you decide not to take out a service contract, we can still maintain your equipment as and when you require.
  • No Equipment Limitations – We are able to offer our services on a wide array of equipment including OTIS, Kone, SchindlerPickerings, Stannah and many more.
  • Highly Skilled Engineers – Our Engineers are fully qualified and DBS checked. Collectively they have over 100 years experience within the industry and have worked for a number of major corporate lift companies.
  • Fast Response Times – We have many Engineers based across our operational area to enable us to rapidly respond to your needs. Our target response times start from just 2 hours depending on the service contract you choose.
  • Remote Technical Support – Our Technicians use the latest technology to support them in the field. They each carry ipad devices to provide  ‘Real Time reporting‘ to our customers and office Admin. This enables our Technicians to have a vast amount of equipment manuals and technical information to hand whilst on site. We also have a Technical department to assist with bespoke technical challenges.
  • Electronic Reports All of our documentation is in electronic format, so whether its a Service Visit Report, Risk Assessment, Test certificate, Invoice or Quote, once it has been generated it can be emailed to you immediately.

Service Contracts Hand shake Depositphotos_4723373_s

The following table indicates the 3 main Service Contracts  that we provide along with various Optional Bolt On’s and Rewards. In most cases these cover our customers needs, but should you require a more specific contract, we will be more than happy to accommodate your requirements.

  • Types

  1. Basic   A service contract that provides basic cover. Contracts start from 1 visit per year with a minimum contract  term of 6 months.
  2. Standard   A Service contract that includes frequent inspections, annual testing, 4 hour response times & risk assessment reports. Contracts start from 4 service visits per year with a minimum contract term of 1 years. This contract can benefit from our Contract Rewards.
  3. Premium   A Comprehensive contract that includes breakdowns, labour & specified parts, frequent inspections, annual testing, 2 hour response times & risk assessment reports. Contracts start from a minimum of 6 visits per year with a contract term between 3 & 10 years. This contract can also benefit from our Contract Rewards.

Scope Of Service1BasicStandard Premium
Scope Of Service1BasicStandard Premium
Priority entrapment response
Planned inspections
Lubrication of moving parts
Operational checks
Electronic service visit reports
On-site log cards confirming service visits
Written recommendations
Access to emergency call centre 24/7
On site target response time Hours
24
4
2
1 Year SAFed Test & report
Risk assessment report
Minor adjustment of lift machinery
Cleaning of lift & shaft parts soiled by operation
Insurance report priority
Attendance to breakdowns 24/7
Bulb Replacement
Breakdowns & Labour during working hrs
Specified Parts
Troubleshooting of problematic lifts

1Terms and Conditions Apply

  • Optional Bolt On’s

We offer various contract options at the time of signing a service contract. These benefit from price freezing  the contract for an agreed term and discounted products.

Optional Bolt On's1BasicStandard Premium
Optional Bolt On's1BasicStandard Premium
Breakdowns + Labour & Parts outside normal hrs
Discounted Passenger Release Training
Discounted 1 Year SAFed Test & Certificate
Discounted 5 Year SAFed Test & Certificate
Discounted 10 Year SAFed Test & Certificate
LOLER 9 Inspections

1Terms and Conditions Apply
  • Rewards

 

For customers that are able to commit to a longer term contract, we are able to offer various contract rewards. It’s just our way of saying thank you.

Contract Rewards 1BasicStandard Premium
Contract Rewards 1BasicStandard Premium
3 yr contract with PRICE FREEZE for initial term
5 yr contract inclusive of FREE passenger release training
5 yr contract inclusive of FREE passenger release training & FREE 5 yr SAFed Test
10 yr contract inclusive of FREE passenger release training, Breakdowns + Labour & Parts outside working hrs, FREE 5 & 10yr SAFed Tests,

1Terms and Conditions Apply