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Your Questions Answered….. 

We have put together the following information & frequently asked questions. If you can’t find the answer you are looking for, Contact Us and we will be happy to help……

 

I have an alternative quote. Can you beat it?
We know that price is really important, and that’s why we put so much effort into getting it right. We are confident our prices offer the best value for money in our operational area, but if you find the equivalent service cheaper (by that we mean the conditions of sale and service are the same) we will try to beat it or meet it. All we ask is that you send us a written quotation from the competing service company.
I have a service contract with another company, but I’m not happy. What can I do?
Can you maintain/repair all types of lifts?
Do I have to be under contract to call you out?
What is your response time to breakdowns during normal working hours?
Who do we contact for emergencies and out-of-hours?
What are the benefits of modernisation?
How do you provide your documentation?
Are the Year 1, 5 and 10 Supplementary tests compulsory?
What should I do with my insurance report?
I have an alternative quote. Can you beat it?
We know that price is really important, and that’s why we put so much effort into getting it right. We are confident our prices offer the best value for money in our operational area, but if you find the equivalent service cheaper (by that we mean the conditions of sale and service are the same) we will try to beat it or meet it. All we ask is that you send us a written quotation from the competing service company.
I have a service contract with another company, but I’m not happy. What can I do?
What would a modernisation cost?
What should I do with my insurance report?
What will a repair cost?
How much does a service contract cost?
Do you offer special rates for charities?
Can you maintain/repair all types of lifts?
Yes. As independent specialists we maintain, repair and upgrade all types of lifts (including Otis, Kone, Schindler, Stannah,Thyssen, Doppler, Orona, Hammond and Champness, Pickerings etc).
Do I have to be under contract to call you out?
What is your response time to breakdowns during normal working hours?
Who do we contact for emergencies and out-of-hours?
What are the benefits of modernisation / upgrade
Are the Year 1, 5 and 10 Supplementary tests compulsory?
Can you modernise my lift / escalator?
How long does it take to modernise a lift / escalator?
What should I do with my insurance report?
Do your engineers carry any spare parts?
What do you do on a service visit?
What experience do your engineers have?
How many service visits do I need?
What type of service contracts do you offer?
I have a service contract with another company, but I’m not happy. What can I do?
We may be able to take over the existing service contract at no extra cost to you. Please contact us by telephone or use the “Contact Us” page to discuss the options.
How do you provide your documentation?
Must we do what you tell us?
What legislation applies to my lift/escalator?
What is your operational area?
What makes you different from other lift companies?
How long have you been in business?
What type of buidings are your lifts and escalators in?
What do you do?