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    Your Questions Answered….. 

    We have put together the following information & frequently asked questions. If you can’t find the answer you are looking for, Contact Us and we will be happy to help……

     

    We know that price is really important, and that’s why we put so much effort into getting it right. We are confident our prices offer the best value for money in our operational area, but if you find the equivalent service cheaper (by that we mean the conditions of sale and service are the same) we will try to beat it or meet it. All we ask is that you send us a written quotation from the competing service company.
    We may be able to take over the existing service contract at no extra cost to you. Please contact us by telephone or use the “Contact Us” page to discuss the options.
    Yes. As independent specialists we maintain, repair and upgrade all types of lifts (including Otis, Kone, Schindler, Stannah,Thyssen, Doppler, Orona, Hammond and Champness, Pickerings etc).
    No. We will try to get to you the same day if possible, or at another mutually convenient time.  However, our policy is that customers under contract receive priority over non-contract customers.  Please contact us by telephone or use the “Contact Us” page to discuss further.
    Our average response time is between one and two hours, but always within four hours.
    Just call 0800 161 3121 to reach our UK based 24 hour emergency breakdown service centre, 365 days of the year. They will communicate direct with our technicians and provide you with an ETA and status update
    A modernisation programme delivers a wealth of benefits including state of the art micro-processor technology with increased reliability; software based diagnostics; a very smooth ride; safer passenger use through more accurate floor levelling; reduced flight times, overcrowding and waiting times; reduced down time due to lift failures.
    To improve our carbon footprint,we provide our documentation in electronic format. We fully understand that some customers prefer paper documentation that can be supplied on request.
    The Safety Assessment Federation (SAFed) with the Health and Safety Executive produced a schedule of examinations and tests to be carried out at intervals of one, five and ten years. Periodic inspections based on the SAFed guidelines, along with a regular programme of preventative maintenance will contribute to the safety and reliability of the lifts. Whilst this is not a specific legal requirement, it is an important pro-active safety measure that we strongly recommend all our clients consider.
    Forward your insurance report to our Service Desk Manager(uploads can be done on our contact us page) who will plan and complete any items covered under a comprehensive contract, or provide you with a written quotation for chargeable works.
    We know that price is really important, and that’s why we put so much effort into getting it right. We are confident our prices offer the best value for money in our operational area, but if you find the equivalent service cheaper (by that we mean the conditions of sale and service are the same) we will try to beat it or meet it. All we ask is that you send us a written quotation from the competing service company.
    We may be able to take over the existing service contract at no extra cost to you. Please contact us by telephone or use the “Contact Us” page to discuss the options.
    The cost of a modernisation can only be determined from a site survey. Please contact us by telephone or use the “Contact Us” page to arrange a free survey.
    Forward your insurance report to our Service Desk Manager who will plan and complete any items covered under a comprehensive contract, or provide you with a written quotation for chargeable works.
    There may be no repair costs if you have a Premium service contract. If a repair is required our prices are very competitive and we offer short lead-in and completion times to minimise down times. Please contact us by telephone or use the “Contact Us” page to discuss further.
    That depends on a number of factors including the number of service visits required, but our contracts start from as little as £95 +vat a year. Please contact us by telephone or use the “Contact Us” page to discuss further.
    We strive to ensure our prices are very competitive for all our customers. But we also know charities face difficult funding issues in the current economic climate. If you are a new customer and a registered charity will give you an additional 10 per cent discount off your annual service contract fee in your initial year.
    Yes. As independent specialists we maintain, repair and upgrade all types of lifts (including Otis, Kone, Schindler, Stannah,Thyssen, Doppler, Orona, Hammond and Champness, Pickerings etc).
    No. We will try to get to you the same day if possible, or at another mutually convenient time.  However, our policy is that customers under contract receive priority over non-contract customers.  Please contact us by telephone or use the “Contact Us” page to discuss further.
    Our average response time is between one and two hours, but always within four hours.
    Just call 0800 161 3121 to reach our UK based 24 hour emergency breakdown service centre, 365 days of the year. They will communicate direct with our technicians and provide you with an ETA and status update.
    A modernisation programme delivers a wealth of benefits including state of the art micro-processor technology with increased reliability; software based diagnostics; a very smooth ride; safer passenger use through more accurate floor levelling; reduced flight times, overcrowding and waiting times; reduced down time due to lift failures.
    The Safety Assessment Federation (SAFed) with the Health and Safety Executive produced a schedule of examinations and tests to be carried out at intervals of one, five and ten years. Periodic inspections based on the SAFed guidelines, along with a regular programme of preventative maintenance will contribute to the safety and reliability of the lifts. Whilst this is not a specific legal requirement, it is an important pro-active safety measure that we strongly recommend all our clients consider.
    Yes. We have a proven track record of successfully carrying our various upgrade works. Please contact us by telephone or use the “Contact Us” page to arrange a free survey.
    The scope of works on a modernisation must be agreed before the lead time for securing materials and the on-site time for actual works can be confirmed. Please contact us by telephone or use the “Contact Us” page to arrange a free survey.
    Forward your insurance report to our Service Desk Manager who will plan and complete any items covered under a Premium contract, or provide you with a written quotation for chargeable works.
    Our engineers carry a supply of common parts in their company vans. We hold accounts with the major industry suppliers for express delivery on most other parts.

    This depends on the type of service contract you have. For more details click here.

    All our engineers are directly employed. They have over 100 years combined experience and are amongst the best and most committed in the industry. They are all fully qualified to a minimum NVQ level three or equivalent. We also have our own in-house technical department.
    That depends on the age, type and usage of your lift. Our service visits range from one visit a year to one visit a month. Please contact us by telephone or use the “Contact Us” page to discuss further
    All our service contracts provide regular maintenance and access to our UK based call centre 24/7, 365 days a year. The contracts range from basic maintenance through to Premium cover. We also offer bespoke contracts to meet client’s individual requirements.
    We may be able to take over the existing service contract at no extra cost to you. Please contact us by telephone or use the “Contact Us” page to discuss the options.
    To improve our carbon footprint,we provide our documentation in electronic format. We fully understand that some customers prefer paper documentation that can be supplied on request.
    Our duty to you, as your service provider, is to advise you on what we think is necessary to comply with legislation and best practice. They are only recommendation. It is up to you to determine whether you want to proceed with any quoted items that we bring to your attention.
    The main legislation that applies is The Health and Safety at Work etc Act 1974. This is the primary legislation covering occupational health and safety in the UK. The owners of the property/lift have a legal responsibility to take reasonable care of their own and other people’s health and safety. The owners of the property/lift who employ person to do work in their premises in effect become the employer (under H&S law) and should ensure the work place is safe for all persons. Other relevant legislation is The Workplace (Health, Safety and Welfare) Regulations 1992 and The Lift Operations and Lifting Equipment Regulations (LOLER) 1998. Additional legislation may also apply.
    Our operational area includes Essex, Bedfordshire, Cambridgeshire, London, Norfolk, Northamptonshire and Suffolk. Click here for more details
    We pride ourselves on delivering a consistently high level of customer service. This has enabled us to build our company brand and reputation around “quality”. Being independent also means we can deliver superior contractor performance at lower prices.
    This year we celebrate our 10th anniversary.
    Our portfolio includes residential and commercial buildings, schools and colleges, nursing and care homes, NHS buildings and retail centres, chemical plants and  major sports stadiums.
    We are independent specialists in Lift and Escalator maintenance, repair, refurbishment and modernisation.